Founded in 2002, MediaConcepts specialises in helping hospitality clients provide their guests with a 360° experience – from the time they begin searching for hotel options, through to reservations, pre-arrival information, stay duration, post-stay evaluation, ongoing communication, loyalty programme and repeat booking. We do this by offering a suite of integrated digital solutions and consultative services that enable hospitality organisations around the world to engage with their guests at every step of the cycle, in a way that encourages conversion, satisfaction and loyalty – all of which translate into increased revenue and brand equity.
A Partner Who Puts Your Guests First
With more than a decade of experience working with hospitality clients in the UK and throughout Asia, MediaConcepts understands the intricacy of building and maintaining positive guest relationships, and turning them into increased revenue and brand equity. We believe in using persuasion, emotion and trust to create personalised guest experiences that last.
By putting your guests at the core of every idea we generate, MediaConcepts has developed a modular suite of digital solutions that work seamlessly to empower you to engage effectively with your guests.
Blend of Creativity and Technology
MediaConcepts wraps creativity around a technologically strong offering, to create a customised solution that reflects your brand and meets your business objectives. Specifically tailored for the hospitality industry, Jasmine WebSuite comprises web-based modules that work together, to enable you to manage your online presence, ongoing communications and loyalty programmes. It also integrates into the MICROS OPERA Property Management System to provide a more complete view of your guests. Complementing Jasmine WebSuite is Priscilla, a mobile application that allows guests to perform self-service tasks or request for concierge services during their stay. Together, they form a powerful tool that allows you to personalise each guest experience, and transform that into increased loyalty and revenue.
Not only do we care about helping you create the best guest experience, we are also committed to protecting you and your guests from potential security threats by employing advanced features like dual factor authentication, and scanning your data input for infected codes. Rest assured we continually review and update our security protocols so you have one less worry.
Focused on Hospitality
We are focused on enriching the guest experience at every touch point, and translating that into a tangible advantage for our hospitality clients. Our team of culturally diverse individuals has built up extensive and invaluable industry knowledge over the years. We understand how to apply subtle nuances that appeal to different Asian and European markets. These enable us to continually introduce innovative ideas and technological advancements in a fast and timely manner, to help you attract and retain guests.
Extension of Your Team
MediaConcepts works as an extension of your team. By utilising proven methodologies and project management tools, we ensure that projects are delivered on schedule and with the highest level of quality that we pride ourselves on. We will continue to extend our support by making recommendations that help you maximise the potential of personalisation.