List of Clients
YOTEL is a relatively new kid on the block and their mission is to challenge the traditional hotel market, with Hotels that are Smarter, Cheaper, Better in the heart of the city. They are a tech-savvy company that want to creatively use technology to deliver smart design and convenience.
Yotel uses our GuestAwe app to deliver amazing customer service whilst reducing staffing and infrastructure costs.
Whether it's allowing the guests to scan their documents and check-in remotely, controlling their room or having a robot delivering their food our app handles it all seamlessly.
Dorsett Hospitality International (DHI) is one of Asia’s fastest-growing international hotel groups. From their beginnings in Hong Kong in January 2007, they have swiftly built a sound portfolio of over 33 hotels across three distinct brands: Dorsett Hotels & Resorts, Silka, and d.Collection.
MediaConcepts has developed four fully customised and multi-language websites forDorsett including www.dorsett.com, www.dorsetthotels.com, www.dcollection.com and www.silkahotels.com. It has been an amazing process and with the hard work and dedication on all sides we have managed to launch the four multi lingual sites in two months.
Strand Palace Hotel
Located in the prime location of Covent Garden, Strand Palace Hotel is one of London's pre-eminent hotels. Fully utilising Jasmine Suite, MediaConcepts has developed Strands leading-edge Website, Group Booking, Corporate booking and online Booking interface that integrates directly with the hotel's property management system (PMS). This offers its guests personalised customised experiences generated using the latest AI technologies as well as real-time access to rates and availabilities through its website, and allows bookings to be made directly into their PMS saving time, cost and a better user experience.
“MediaConcepts is a highly professional and creative company that really understand the hospitality industry. Our move from a third party booking engine to one that they developed for us, has given us much more flexibility and better control over the way we manage our web bookings. The full integration with our PMS saves us from maintaining a separate database for rates and availability, and bookings are posted directly into our PMS. The team’s deep industry knowledge gives us great confidence that we will be able to keep evolving to offer our guests the best booking experience through our website.”
- Ben Chapman, Revenue Manager, Strand Palace Hotel
Marco Polo Hotels
Marco Polo hotels provide their guests with a unique travel experience which embraces the local charm and the adventure of travel with the deeply instilled elegance and warmth of the in-house culture of Marco Polo hotels. Designed and developed by MediaConcepts using Jasmine WebSuite, the website also offers a gateway to Niccolo, a newly established brand by Marco Polo. Jasmine Content management System is used at both the group level and individual hotels levels to author and edit content throughout the website.
Meritus Hotels & Resorts
Meritus Hotels & Resorts is an award-winning Asian hospitality brand synonymous with Asian Grace, Warmth and Care - hallmarks of the experience delivered in the best of locations in Singapore and Malaysia. Using Jasmine WebSuite, MediaConcepts designed and developed its website which uses personalisation tools to enhance its user experience.
Scandic is the largest Nordic hotel operator with a network of about 280 hotels with 55,000 rooms in six countries. Approximately 70% of Scandic's revenue comes from business travel.
We have been proud to work with Scandic hotels to develop a Corporate Portal that allows corporations to have their own Corporate areas that allows them to book quickly and easily using their own corporate rates and also handling block, bill back and even a real-time view of their expenditure and location of their employees.
Restel Oy is Finland's leading company in the hotel and restaurant sector, operating almost 50 hotels and approximately 240 restaurants. MediaConcepts developed a fully customised and multi-language booking site which allows users to make direct online bookings for any of Restel's hotels. The solution integrates with OPERA using OWS, and offers flexible search options with calendar views; a recommendation engine; payment gateway; pre-arrival check-in and more. The site also allows Restel's corporate clients and travel partners to access and book negotiated rates.
"Working with MediaConcepts has been a great experience. Our project went smoothly, on time and on budget even the whole project was done via Skype with a distance over 5,500 km and with 6 hours time difference. I really recommend their services and product."
- Teppo Riutanheimo, Development Manager, Commercial Solutions, Restel
Kandima Maldives is a game-changing destination that offers a seriously stylish island setting with extraordinary restaurants and bars and plenty of on-site activities. MediaConcepts' mobile app, GuestAwe, has been fully customised and integrated with Kandima's PMS to provide their guests with an enhanced stay experience. From pre-arrival check-in registration to a full range of services and personalised communication, the guest app is also supplemented by an administration console and staff app for seamless management of requests and interaction. With everything the guests could need, from check-in, event booking, real-time bus location, facilities booking and room service GuestAwe adds that extra customer experience. Being one of the worlds top resorts, Kandima use the Staff App to make sure every guest's needs are taken care of in a timely manner.
Ascott The Residence
Ascott The Residence is the flagship of The Ascott Limited. Utilising the core Jasmine Content and Customer Relationship components that are shared across the three brands (Ascott, Citadines and Somerset), the group is able to portray a more executive feel yet achieve efficiencies and ease of use.
Citadines is a group of Apart’Hotels offering the privacy of an apartment while still enjoying the convenience of a hotel. Managed by The Ascott Limited, the Citadines website has been developed using Jasmine WebSuite. The solution which utilises Jasmine Content and Customer Relationship modules, offers the group the flexibility of sharing selected content across the three brands (Ascott, Citadines and Somerset) while retaining their individual look and feel.
Part of the GLH Hotels Management (UK) Limited, Amba Hotel is a contemporary 4-star group with four hotels planned in London's most prestigious locations: Charing Cross, Marble Arch, Tower Bridge and Buckingham Palace Road. GLH is targeting 30 key cities in the UK for the Amba brand, with international expansion to China, the USA and Europe. Jasmine Content, Customer Relationship Management and Booking modules have been implemented, with integration to OPERA using OWS providing a full reservation interface. The website also supports Corporate and Group bookings.
“I have worked with MediaConcepts as a partner for glh Hotels (previously Guoman-Thistle) since August 2011 and I have no hesitation endorsing the company for provision of transactional websites, and Enterprise Hospitality Solutions focused on enhancing the guest experience.
MediaConcepts’ staff have expert knowledge of the hospitality industry, particularly on property management systems such as OPERA, rates and inventory management and distribution, best practices in website and online booking etc. They are also well aware of the latest developments in technology including networking, card security and data protection.
Over the last five years they have worked with numerous practises in glh. adapting to new management and technical structures.
Despite the 7 hour time difference , I have found it easy to work with the team in Singapore. We generally hold online meetings in the morning, and any issues that require immediate attention are resolved that day or at the latest overnight.
The staff attitude to new development is professional, collaborative and realistic. Their delivery is always in line with agreed timeframes, unless glh. had increased the scope of a project during development.”
- Yassamine Mather, Systems Manager, E-Commerce & BSL, glh. Hotels
Somerset Serviced Residence
Designed with families in mind, Somerset serviced residences are managed by The Ascott Limited. The website uses the same core components as the Citadines site, yet portrays a variation in the look and feel.
Thistle hotels are part of GLH Hotels Management (UK) Limited, and has 31 hotels across the UK and 2 in Malaysia. Jasmine Content, Customer Relationship Management and Booking modules have been implemented across the group. Integration to OPERA using OWS provides a full reservation interface including Corporate and Group bookings.
Part of GLH Hotels Management (UK) Limited, Guoman Hotels is an exclusive collection of deluxe Hotels: The Cumberland, The Royal Horseguards, The Tower, The Grosvenor and Guoman Hotel Shanghai. Jasmine Content, Customer Relationship Management and Booking modules have been implemented across the group. Integration to OPERA using OWS provides a full reservation interface including Corporate and Group bookings.
Part of GLH Hotels Management (UK) Limited, every hotels is a limited feature, four-star brand, targeted at the global quality-conscious business professional and savvy city explorer. Four hotels - every Piccadilly, Hyde Park, Leicester Square and Bloomsbury - will open following refurbishment with the ambition to add up to 50 hotels globally by the end of the decade. The every hotels website, built on Jasmine WebSuite, is now launched and available for online bookings at every Piccadilly.
Cumulus is part of Restel's group of hotels, with properties conveniently located in the centre of 21 cities in Finland. With Jasmine Booking, guests looking to book a stay at any of Cumulus hotels can do so easily and securely.
Hotel Seurahuone Helsinki
A classy, tasteful business hotel in the heart of Helsinki, Hotel Seurahuone is part of Restel's group of hotels. Historically over 180 years old, Seurahuone is one of the most traditional hotels in Finland. With Jasmine Booking, guests can book directly through the Restel booking site which offers calendar search and flexible payment options.
Serviced Apartments Association
The Serviced Apartments Association (SAA) is a private sector representative organisation in Singapore which serves to uphold the interests of its members, as well as the operating standards of the serviced apartments industry. Designed and developed by MediaConcepts using Jasmine CMS, the SAA website offers members the ability to update their respective content and increase visibility for their range of serviced apartments.
Pan Pacific Hotels and Resorts
The hotel group implemented Jasmine Content and Customer Relationship Management for their corporate site as well as the 19 individual hotel sites across the Asia Pacific region. The project included a full reservation interface with integration to OPERA via OPERA Web Suite (OWS). The site was developed to incorporate English, Japanese and simplified Chinese. The hotel group uses the Jasmine Customer Relationship Management System to better understand their visitors to the hotel website which in turn allows for market segmentation and the running of their loyalty programme.
“It is great working with the team at MediaConcepts who is deeply passionate about providing digital solutions for the hospitality industry. They have been a great support in ensuring a superior web experience for our customers, as well as in depth knowledge in integrating with our reservation system for online bookings. John is a visionary leader and it has been a pleasure working with him and his team.”
- Angie Ho, Vice President, Online Marketing, Pan Pacific Hotels Group
Parkroyal Hotels & Resorts
The Parkroyal site includes the 14 properties of the group as well as corporate pages. Both Jasmine Content and Customer Relationship Management modules have been installed and integrated into the reservation engine.
Tauzia / Harris Vertu
Established in 2001, TAUZIA Hotel Management has turned into a prominent hotel management group with international recognition and over 100 hotels & properties across multiple high-profile brands, namely Préférence, HARRIS Vertu, HARRIS, FOX HARRIS, YELLO, and POP! MediaConcepts' Priscilla has been customised and integrated with their PMS for HARRIS Vertu, their most upscale brand, to provide their guests with the convenience of using their own mobile device to check-in, manage their stay requests, through to check-out. Download the guest app from App Store (iOS) or Google Play (Android).