Going to a country where you don’t speak the native language can cause anxiety for some hotel guests. There is always the fear that there isn’t a staff who can speak their language, and therefore not being able to communicate effectively or conveying the wrong messages.
Offering a mobile app that allows guests to access information and other services in their preferred language can alleviate some of these fears. Even better if your app allows guests to chat with your staff in any language they prefer. Using an auto-translate tool, your guests and staff can converse easily and naturally without speaking the same language.