We help hotels connect rooms, spa, dining and experiences into one intelligent booking journey — with a platform built over 22 years for the demands of hospitality.
Rooms are booked in one system. Spa in another. Restaurant reservations somewhere else. Add equipment hire, experiences or third-party services, and the cracks become costly.
The result: abandoned bookings, missed upsell, scattered guest data, and an experience that feels disconnected before guests even arrive.
This matters most for hotels where the stay involves more than a room — spa resorts, destination properties, villa management, chef-led hotels, anywhere guests expect seamless service across multiple offerings.
MediaConcepts connects your booking journey from first click to checkout and beyond.
Guests are guided through relevant options and upgrades. Rooms, spa, dining, experiences and add-ons flow together in a single booking journey with intelligent personalisation at every stage.
Guests book, request and discover through mobile. Staff receive requests in real time with full visibility of guest preferences. Service coordination improves while front-desk pressure reduces.
You stay connected with guests who already know and trust your brand. Guest feedback flows into your systems. Loyalty recognition encourages return visits.
Everything flows through a single guest profile, giving your teams visibility and your guests a consistent, considered experience.
We've worked with some of the most recognised names in hospitality worldwide.
Off-the-shelf booking engines are designed for simple stays. If your guests book multiple services, need flexible packages, or expect a premium digital experience, you need a platform that adapts to how your property actually operates.
Our Jasmine platform and Priscilla mobile concierge have been developed since 2002, specifically for the complexity of hospitality. We integrate with your existing systems, match your brand and operational model, and deliver something that feels built for you — because it is.
See the platform"MediaConcepts is a highly professional and creative company who really understand the hospitality industry. The team's deep industry knowledge gives us great confidence that we will be able to keep evolving to offer our guests the best booking experience."— Ben Chapman, Revenue Manager, Strand Palace Hotel
If you operate a property where guests book more than a room, we'd like to understand your operation and show you what's possible.
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